Sales Lead at Build-A-Bear Workshop

Sales Lead at Build-A-Bear Workshop
  • Full Time
  • Chester


Job Title: Sales Lead
Reports to: Chief Workshop Manager
Position type: Hourly 12–40 hours per week
This job requires flexibility that works with the needs of the business.

The Sales Lead is an integral role that supports the store management team by effectively performing the responsibilities of a Leader on Duty by creating an Experience First® culture, and enhancing the customer’s experience while achieving the store sales goals.

Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement.

The Sales Lead is expected to role model BABW Core values and Experience First® behaviors in all actions and interactions in order to create a positive guest and associate experience.

Act as the Leader on Duty and consistently model the Experience First® standards and behaviours.
Communicate clear expectations and hold the store team and self accountable for achieving all brand, performance and behaviour standards.
Build effective relationships with associates, peers and supervisor to develop a high performing team and customer-centric culture.
Delegates effectively with associate team.
Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
Proactively seek personal learning and development opportunities to build leadership skills and enhance individual performance.

Drives for Results
Supports the management team in the execution of the short and long term store business plans to drive results and maximises business opportunities.
Energises associates as a role model Floor Leader to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards.
Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information through the Build-A-Bear loyalty programme.

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