Terms and Conditions

General Information

Chester BID has provided the Experience Chester website as a resource to visitors wishing to find information about Chester city centre. All the prices, details and dates are supplied directly by the provider(s) and presented on the website in good faith, but without any liability. We believe all the information featured to be correct at the time of publishing.

Chester BID will not be liable for any changes that may incur in establishment ownership or facilities. If your event/attraction booking depends on certain facilities being available you must discuss these with the provider(s) prior to arrival, understanding the provider(s) booking terms and conditions and cancellation policy.

Chester BID accepts no responsibility for the content of any site to which a hypertext link from this site exists. Such links are provided for your convenience with no warranty, express or implied, for the information provided within them.

Data Collection

Any data gathered will be used for Chester BID mailings only and will not be sold or passed on to any third-party organisations.


If you have a complaint, in the first instance please inform the relevant provider(s) concerned immediately. If the problem cannot be resolved by the provider(s) you should contact us by telephone 01244 403680 during normal working hours.

In the event that your complaint is about Chester BID you should write to us at CH1ChesterBID, 9 Lower Bridge Street, Chester CH1 1RS giving all details.