Chester’s Haunted Hotel

Chester BIDs Haunted Hotel


Chester’s Haunted Hotel “THE DEE” needs new staff and invites YOU to their recruitment days for a tour of the hotel… if you dare

The DEE is looking for the scariest of them all… so make sure you come dress to impressed i.e SPOOKY

You will wander around the spooky hotel in small groups at a time, where you will experience eerie effects.

This event will hold Family Experiences (4-11 Year Olds), Teen Experiences (12-17 Year Olds) and limited availability Adult Experiences for 18 year olds and above only. 

The Adult Experience will additionally enjoy a ‘spooktacular’ drink courtesy of Revolution.


Each experience will intensify for each category so please ensure you’re booking onto the age-appropriate booking.

The location of the event will be inside the former Disney Store in the Grosvenor Shopping Centre, head towards the middle of the Shopping Centre where your haunting awaits.

Chesters Haunted Hotel

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Please ensure you book on the correct age-appropriate date for your group. Click below and check you have the correct dates before confirming.

Family Experiences – ages 4-11 years

21st, 23rd, 25th, 27th October 2023 10am – 5pm

29th October 2023 11am – 5pm

Family Experiences SEN session* 27th October 10am – 11am

Teen Experiences – ages 12-17 years

22nd October 2023 11am – 5pm

24th, 26th, 28th October 2023 10am – 5pm

Teen Experiences SEN session* 26th October 10am – 11am

Ticket Prices

£10 per Child/Teenager

£5 per Adult

Children under 12 years must be accompanied by an adult.

ADULT Experience – ages 18 + years

30th -31st October 2023 5pm – 9pm (Entrance via Eastgate Street near Eastgate Clock)

Includes a spooky cocktail made by Revolution on Foregate Street! 

contact us for adult SEN sessions information

Ticket Prices

£15 per person


Chester's Haunted Hotel "The DEE"
Chester's Haunted Hotel "The DEE"

Chester’s Haunted Hotel “The Dee” is brought to you by Chester BID and the team who that bring you ‘Santas Enchanted Grotto, Chester’


After placing your booking, Chester BID would also like to offer you the chance to purchase your tickets to this years Santas Enchanted Grotto before they go on general release, you will receive this via you email confirmation.

Please Note

Please ensure you book on the correct age-appropriate date for your group. 

SEN sessions should only be booked if a member of your group has special needs, autism or sensory needs.

Please beware that you may experience audio & visual disturbances, low visibility, flashing/strobe lights, fog, special effects, loud noises, moving props, and sudden actions from our characters. While every effort is made to ensure your safety, you should not participate if you are pregnant, prone to seizures, have heart, back, or respiratory problems or other medical, physical or mental conditions which could ultimately prohibit you from participating safely.

You will be not permitted entry if you are intoxicated, or under the influence of illegal drugs or heavy medications. Smoking, running, eating or drinking will not be permitted in the attraction.

Frequently Asked Questions

What is your refund policy?
Tickets are non-refundable. However you may change your visit date prior to the day booked subject to availability.

 If the event is cancelled by the organiser, you can be assured that you will receive a full refund, with exception of the booking fee

I cannot print my ticket?
Your booking reference or booking name will be sufficient on the day.

I have not received my email confirmation?
Please check your junk or spam email folder. 

How do I book the adult only evening dates?
30 & 31 October evenings are strictly over 18 only events. Tickets are £15 each (one price only) and include either an alcoholic or non alcoholic drink.  Please select amount of adults from the drop down menu (maximum of 4 adults per booking) however please do not enter any child details. 

Can I book for more than four children?
A second booking is necessary so that we may manage timings. Your entire party may visit at either time booked. 

Is the event wheel chair accessible?
Yes. Please advise on your booking (special requests)

Are we allowed to take pushchairs in?
There is no buggy parking and the event is not suitable for pushchairs.

Are there quest toilets available?
There are no guest toilets on site. There nearest public toilets are:

– Grosvenor Park Pavilion, 15 Union St, CH1 1QP (nearest)
– The Groves, River Dee, CH1 1SD
– The New Chester Market, Exchange Square, Northgate St, Chester CH1 2AR

Special requirements
If a member of your party has a special requirement, please make the staff aware upon your arrival so they may adjust your visit.

I would like to book for a class of School children
School bookings must be made via our head office. Please ‘school booking’ here or call us 01306 886 989

The Halloween Spooktacular is in support of Chester’s family mental health charity Platform for Life 

Chester BID (Business Improvement District) is a non-profit organisation funded by the wonderful businesses of Chester city centre to create an enticing overall visitor experience and ensure continued investment in the high street. The aim of the organisation is to make Chester a retail, business and leisure destination of choice where people are proud to live, work and visit. Learn more about Chester BID at Learn more about city centre events and news on Chester BID’s consumer website

If we have been unable to answer your question, please email and include the location.